Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (“you”, “your”, or the “Developer”) and Complexolution Limited, the company that operates Triggair (“Triggair”, “we”, “us”, or “our”) governing your access to and use of the Triggair platform, software development kit (SDK), Model Context Protocol (MCP) server, dashboard, application programming interfaces (APIs), websites, and related services (together, the “Service”). By creating an account, integrating the Service into a game or application, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

If you do not agree to these Terms, do not use the Service. Your use of the Service is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

1. The Service

Triggair is a backend-as-a-service for browser games. It provides infrastructure and features that game developers integrate into their games, including anonymous-first player identity, cloud saves, leaderboards and stats, a server-authoritative economy (currencies, stores, inventory, loot, energy), live-ops (remote config, feature flags, live events), competition (tournaments, leagues, teams), social features (friends and share links), user-generated content, real-time rooms, content moderation, age-gating and compliance tooling, analytics, and crash reporting. The specific features available to you depend on your plan.

We may add, change, deprecate, or remove features of the Service over time. We will use reasonable efforts to give advance notice of material changes that adversely affect core functionality you rely on.

2. Eligibility and accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and able to enter into a binding contract, to create a Developer account and use the Service. The Service is a tool for developers; it is not directed to children.

You are responsible for the information you provide when registering, for keeping it accurate, and for all activity that occurs under your account. Developer accounts are authenticated through a third-party identity provider (email magic-link or a supported OAuth provider). You are responsible for maintaining the security of the credentials and devices used to access your account and for promptly notifying us of any unauthorized use. You may not share, sell, or transfer your account without our consent.

3. Plans, fees, and payment

The Service is offered on prepaid subscription plans billed monthly or annually in advance. Current plans, prices, and included quotas are described on our pricing page. There is no free tier; the entry plan is a paid plan.

• Merchant of record. Payments are processed by our payment provider acting as the merchant of record for your purchase. That provider handles the transaction, collects and remits applicable sales tax and VAT, and is responsible for the payment relationship. Your purchase is also subject to that provider’s terms. We do not receive or store your full payment card details.
• Renewals. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date.
• Cancellation. You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period; your plan remains active until then, after which it reverts to the entry plan or lapses as described in Section 11.
• Price changes. We may change prices and plan definitions. Changes apply to your next renewal, and we will give reasonable advance notice before they take effect.
• Refunds. Refunds are handled under our Refund Policy, which includes a 14-day money-back guarantee on your first payment and covers billing errors and qualifying service problems, in addition to any statutory rights you have.
• Taxes. Prices are exclusive of taxes unless stated otherwise; any applicable taxes are handled by the merchant of record at checkout.

4. Plan quotas and fair use

Each plan includes usage allowances, including a monthly active-player cap and, on eligible plans, a real-time usage allowance. Usage is metered for the purposes of enforcing these allowances and protecting the Service. We do not charge metered overage fees: when a plan’s monthly active-player cap is reached, your existing players continue to work and only the creation of new players is paused until you upgrade or the next period begins. We may also apply rate limits and per-game safety quotas to protect the stability and security of the shared platform. You agree not to circumvent, or attempt to circumvent, plan quotas, rate limits, or metering.

5. Acceptable use

You agree not to use the Service, and not to allow anyone using your game to use the Service, to:

• violate any applicable law or regulation, or infringe the rights of others;
• upload, store, transmit, or distribute content that is unlawful, defamatory, infringing, malicious, or that we are required to remove;
• probe, scan, or test the vulnerability of the Service, breach or circumvent authentication or security, or access data that is not yours;
• interfere with or disrupt the integrity or performance of the Service, including by sending excessive requests, mining, or automated abuse;
• resell, sublicense, or offer the Service to third parties as a standalone product, or use it to build a competing backend-as-a-service;
• embed a secret API key in client-side code or otherwise expose credentials that are marked as secret; or
• use the Service in connection with content directed to children under the age of digital consent without implementing the age-gating and consent controls the Service provides and otherwise complying with applicable children’s-privacy law.

We may investigate suspected violations and may remove content, disable keys, throttle, or suspend access to protect the Service, other developers, or players.

6. Your games and your players

You are solely responsible for the games and applications you build with the Service, for the content in them, and for your relationship with your end users (“players”). As between you and Triggair, you are the controller of your players’ personal data and Triggair processes that data on your behalf and on your instructions, as described in our Privacy Policy. This means you are responsible for:

• providing your players with your own privacy notice and obtaining any consents required for the data your game collects and the features you enable;
• complying with laws applicable to your game and audience, including data-protection law (such as the GDPR) and children’s-privacy law (such as COPPA and the GDPR’s rules on children), and using the age-gating, parental-consent, and moderation features where relevant;
• responding to your players’ requests to exercise their data-protection rights; and
• the accuracy and lawfulness of any instructions you give us through the Service.

A data processing addendum reflecting these roles is available to Developers who require one; contact us at support@triggair.com.

7. Intellectual property

Our property. The Service, including the platform, SDK, MCP server, dashboard, documentation, and all related software, designs, and trademarks, is owned by Triggair and its licensors and is protected by intellectual-property law. Except for the limited rights expressly granted here, we reserve all rights. We grant you a non-exclusive, non-transferable, revocable license to use the Service and to install and use the SDK in your games during your subscription, subject to these Terms.

Your content. You and your players retain all rights to the game data, content, and other materials you or they submit to the Service (“Your Content”). You grant us a worldwide, non-exclusive license to host, store, process, transmit, back up, and display Your Content solely as necessary to provide, secure, and support the Service.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

8. Third-party services

The Service is built on and integrates third-party infrastructure and services, including cloud, database, payment, and email providers, which are identified in our Privacy Policy. Your use of the Service through these providers is subject to their terms in addition to ours. You may also choose to connect your own third-party services to your game; we are not responsible for third-party services we do not control.

9. Confidentiality

Non-public information we make available to you about the Service (including secret keys, unreleased features, and technical details) is confidential. You agree to protect it, use it only to use the Service, and not disclose it except as permitted by us or required by law.

10. Service availability and security

We work to keep the Service reliable and secure, using measures including encryption in transit, tenant isolation, access controls, request rate limiting, and abuse detection. The Service is provided on a commercially reasonable basis; we do not currently commit to a specific uptime service-level agreement. You acknowledge that games running in a browser are client-authoritative in part, and that no backend can make a browser game fully tamper-proof; our anti-cheat and moderation features reduce, but cannot eliminate, abuse.

11. Suspension, termination, and data lifecycle

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, create risk or legal exposure for us, or use the Service in a way that harms the platform or other developers. Where practical and lawful, we will give notice and an opportunity to cure.

A lapsed or terminated subscription does not immediately delete a live game. Following a lapse, a game enters a read-only period during which existing data remains available but writes are paused, then a further archival period, after which the game and its data are permanently deleted. You are responsible for exporting any data you wish to keep during these periods. Upon termination, the licenses granted to you end, and you must stop using the Service. Sections that by their nature should survive termination (including Sections 7, 12, 13, 14, and 16) survive.

12. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure against every attack, or that it will meet your requirements. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, Triggair and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid to us for the Service in the twelve months immediately before the event giving rise to the liability. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

14. Indemnification

You will defend, indemnify, and hold harmless Triggair and its personnel from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your game, Your Content, your use of the Service, your relationship with your players, or your breach of these Terms or of applicable law.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Changes take effect when posted, and your continued use of the Service after that constitutes acceptance. If you do not agree to a change, you must stop using the Service.

16. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the British Virgin Islands, where the operator of Triggair is incorporated, without regard to conflict-of-laws principles. The courts of the British Virgin Islands have non-exclusive jurisdiction over disputes arising out of or relating to these Terms, subject to any mandatory consumer-protection rights you may have in your country of residence. Before starting formal proceedings, we encourage you to contact us so we can try to resolve the matter informally.

17. General

These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be given through the Service or by email to your account address.

18. Company details and contact

Questions about these Terms, billing, or privacy can be sent to support@triggair.com. Triggair is operated by:

• Company: Complexolution Limited (Complexolution Ltd.)
• Certificate of incorporation no.: 2130243
• Registered office: Intershore Chambers, Road Town, Tortola, British Virgin Islands
• Registered address: Intershore Chambers, Road Town, Tortola, British Virgin Islands