Refund Policy

We want trying Triggair to be a low-risk decision. This Refund Policy explains when and how you can get a refund for a Triggair subscription. It applies to purchases of Triggair subscription plans and forms part of, and should be read together with, our Terms of Service. Payments and refunds are handled by our payment provider acting as the merchant of record; approved refunds are returned to your original payment method.

1. Your statutory rights

Nothing in this policy limits any mandatory refund or cancellation rights you have under applicable consumer-protection law. If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days. Where such rights apply, they are in addition to the guarantees below.

2. 14-day money-back guarantee

If Triggair isn’t right for you, you can request a full refund of your first subscription payment within 14 days of that payment, for any reason. Just contact us — there’s no lengthy process.

3. Renewals and cancellations

Subscriptions renew automatically so your game keeps running. You can cancel at any time from your dashboard to stop future renewals; cancellation takes effect at the end of the current period, and your plan stays active until then. If a renewal charge catches you by surprise, contact us within 14 days of the renewal and, provided you haven’t substantially used the added capacity from the new period, we’ll refund it. For an annual plan cancelled partway through the year, we’ll consider a fair, pro-rated refund of the unused whole months on request.

4. Billing errors and duplicate charges

If you were charged in error, charged more than once, or charged the wrong amount, we’ll always put it right and refund the difference. Just contact us with the transaction details.

5. Service problems

If a significant technical failure on our side prevents you from using a feature included in your plan, and we aren’t able to resolve it within a reasonable time, we’ll provide a fair refund or account credit for the affected period.

6. What isn’t normally refundable

Outside the cases above and your statutory rights, prepaid fees for a billing period that has already started and been used are generally non-refundable. We don’t provide refunds or credits for unused capacity, for downgrades taken mid-period, or for accounts suspended or terminated for breach of our Terms. We also can’t refund a charge once its billing period has been substantially used and any applicable refund window has passed.

7. How to request a refund

Email support@triggair.com from the address on your account, or include your account email and the transaction or invoice ID. We aim to respond within two business days. Approved refunds are issued to your original payment method through our payment provider; depending on your bank or card issuer, it can take several additional business days for the funds to appear.

8. Chargebacks

If a charge looks wrong, please contact us first. We can almost always resolve it faster than a formal dispute, and opening a chargeback may suspend your account while your bank investigates.

9. Changes and contact

We may update this policy from time to time; the “Last updated” date above shows the current version, and changes apply to purchases made after they take effect. Questions about a payment or refund can be sent to support@triggair.com.